Sure Customers Can Roam with Confidence this Summer

| April 30, 2014 | 0 Comments

As the summer approaches, Sure customers will be among the first in the Island to be able to limit the amount of data they use whilst roaming, following the introduction of data roaming spending limits.

The new system will enable Sure mobile users to choose a spending limit from a range of £10, £20, £50, £100, £500 or £1,000 per month. Alternatively, customers will still be able to opt out of data roaming altogether, or choose to have no limit in place.

As the customer reaches 80% of their chosen limit, they will receive a text message reminding them of their chosen limit and explaining that access to data will shortly be stopped, plus a further message once their data access is blocked. The limit does not affect voice or text services, which customers will be able to continue using.

As the limits operate in real time, Sure mobile customers will be able to use their phone’s data functions such as email, social media and web browsing; safe in the knowledge that they will not run up an unexpectedly large bill.

“We believe it is right that our customers should feel comfortable whilst using data services abroad and be able to choose how much they wish to spend whilst roaming,” said Mike Fawkner-Corbett, Head of Mobile at Sure. “We understand that the relatively high cost of using data abroad can make customers nervous, so are delighted to be able to offer our customers the choice they need to enjoy using data abroad with confidence.”

Sure is phasing in data roaming spending limits throughout May, June and July, so all customers will be given access to the service in time for the summer holiday season. Any Sure customers who are travelling abroad before data limits are rolled out can have a limit introduced sooner by visiting the Sure stores in Douglas, Ramsey or Port Erin, or by calling customer services on 247247.

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Category: Finance & Business, Telecommunications

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