HSBC has appointed Mandy Kelly as the new Branch Manager in Ramsey.
Mandy joins HSBC from Bradford & Bingley International, now Alliance & Leicester, where she worked for nine years, in both Customer Services and Compliance roles.
Originally from the UK, Mandy moved to the Isle of Man from Wallasey when she was nine years old, educated in Ramsey and has lived in Peel ever since. Married to Neil, she has three grown up children, two currently working in the finance industry and the youngest involved in catering. Outside of work, she enjoys walking, cycling and trips to France in her campervan.
Mandy’s appointment follows the recent refurbishment of HSBC’s branches in the Isle of Man, which has seen the introduction in Ramsey of a range of state of the art automated banking equipment and new customer meeting rooms.
Commenting on her appointment, Mandy said: “I’d heard some wonderful reports of HSBC and the Ramsey branch, its staff and its customers, and am pleased to say my first few weeks here have exceeded my already high expectations. The team is committed to providing a superior level of customer service and I’m looking forward to what the future holds.”
Ian Bush, Head of Retail Banking and Wealth Management in the Isle of Man, added: “I am delighted to welcome Mandy to HSBC. She has a real enthusiasm for customer service and an excellent understanding of customers’ banking needs, which are ideal qualities for leading our team in Ramsey. Off the back of our branch refurbishment programme, I know Mandy is keen to build on our success to date and maintain the high quality service we offer to our fantastic customers in Ramsey.”