Manx Telecom has won, and begun to supply, a major contract for the provision of managed IT and telecoms services to the Isle of Man Post Office. The announcement of the seven year deal comes after the Post Office put contracts out to tender for the provision of a suite of services including fixed line telephony, internet, wide area and local area network management, and IT service support provided through a dedicated managed services platform. After months of planning and technical preparations these services were transferred from the Post Office’s previous providers in the space of one weekend and successfully went live on August 5. Supporting a workforce of 450 Post Office staff, Manx Telecom’s managed services platform covers 32 separate locations across the Island, making it one of the biggest deployments of its kind on the Isle of Man.
Mike Dee, CEO of Manx Telecom, said:
“We were delighted to win the contract and have now delivered a fully integrated IT and telecoms managed services platform which has the flexibility, performance and scalability which the Isle of Man Post Office requires. It is our biggest managed services project so far, and its scale and complexity represents another big step into a new era for our business. Increasingly, we are seeing more and more businesses seeking a full end to end managed service solution as it means that clients can focus their efforts on growing the core elements of the business, secure in the knowledge that their IT and telecoms needs are managed on their behalf by a world class provider. The Isle of Man Post Office contract is the latest example illustrating Manx Telecom’s transformation from a being a pure communications provider to one in which managed services are becoming an increasingly significant part of the business.”
Manx Telecom employed a dedicated project manager specifically to oversee the Isle of Man Post Office project which took under six months from start to finish. The final and most crucial phase was the switchover from the Post Office’s previous providers which involved engineers working round the clock for a full weekend. The managed services platform is hosted by Manx Telecom’s Tier 3 Douglas North Data Centre which meets stringent international standards for security and reliability. The contract also includes round the clock support provided by Manx Telecom’s Customer Service Centre and Network Operations Centre (NOC) as well as desktop support supplied by Argon Technologies Ltd.
Mike Kelly, Chief Executive of Isle of Man Post Office, commented:
“We congratulate Manx Telecom on a successful and seamless migration of a number of IT and telecoms services on to one managed services platform. It was imperative we progressed to having our own ICT network. We needed the freedom to service business opportunities with ICT solutions that fit the needs and requirements of the Post Office and our clients, and the solution provided by Manx Telecom represents state of the art development and value for money.”