Isle of Man Post Office has announced the launch of its new website. The move to roll out a new site comes as part of a strategic plan to meet the needs of customers in an increasingly digital market, both domestically and internationally. The new site provides a sleeker look and feel, simpler navigation, improved user experience with increased interactivity along with a responsive design for mobile devices.
The new site offers a wide range of products and services to both individuals and businesses. When using the online services, in the main, users will be required to sign up for an account that offers a secure login and enables them to carry out a range of activities as well as managing their own account preferences online.
Features of the new site include:
Site optimised for use on mobile devices and desktop computers.
Media centre area for press information – here press individuals can sign up for an account and are provided with a login and instant access to press releases, product information and high resolution images.
Dedicated online shop with payment, for ordering current and future stamps and coins issues along with postal items.
Ability to order currency online for a range of countries, with home delivery (up to £650) or collection in branch options at any of our island Post Offices.
Access our range of business services online including Freepost, Business Reply and Keepsafe.
Businesses can arrange ad-hoc collections for Special Delivery, International Signed For and Signed For, and those with daily collections can select to change their current collection and delivery preferences online.
In addition, the site provides a range of useful online tools including rearrangement of deliveries, calculation of postage, a postcode finder and a Track and Trace tool used to locate online the progress of items being sent using Royal Mail and Parcelforce.
The Isle of Man Post Office in addition to its postal services offers a diverse range of products and services to the Isle of Man, UK and internationally through its brands Integrated Mailing Solutions (IMS), Secure Direct Mail (SDM), Isle of Man Stamps and Coins and ePostbox.
Lisa Duckworth, Commercial Director of Isle of Man Post Office commented on the new site: “We are delighted with the new site that Dot Performance has assisted us in producing. The business has really embraced the opportunity to connect across digital channels and offer a much greater variety of services and content online.
We feel one of the greatest benefits of the new website is the improved presentation of the wide range of services and products offered, increasing uptake through higher conversion rates and a better user experience via online channels.
The new site is part of our overall Information & Communications Technology (ICT) strategy to support our on-going diversification to new markets, and we are actively monitoring customer feedback on the site and welcome comment from customers.”
Andy Orton, Managing Director of Dot Performance said: “The size and scope of the project demanded a comprehensive and collective approach to the digital strategy, to become more innovative, efficient and internationally competitive.
The research process involved benchmarking against over 30 similar international sites. Working in a design-led, co-operative creative process with the Isle of Man Post Office, we considered a multitude of user personas, all accessing the site across multiple devices to identify the needs of real-world users and putting the user experience front and centre of the design process. This was then developed into a solution which integrates seamlessly with the existing Post Office’s systems and business processes. The expected outcome being services are now much more immediate and greater operational efficiency will be achieved with multiple systems talking to each other.”