Island Outage: One ISP Urges Businesses to Review Contingency Solutions

| March 21, 2014 | 0 Comments
Joe Hughes, Wi-Manx MD

Yesterday afternoon Isle of Man businesses suffered a sudden decline in productivity after internet and network services were temporarily disrupted due to a provider outage.

Many residential and corporate internet connections reported problems with its network leaving international organisations without the technological lifeblood we have now come to rely on.

However, one ISP did manage to stay connected and provide connectivity services for its 3,000+ customers.

Joe Hughes. MD of Wi-Manx says: “Not every business was affected during the outage as we kept our residential and business broadband customers up and running. If anything this is a stark warning to businesses on the island to start to look into multi-tier solutions to strengthen their connectivity portfolio and protect against any form of downtime that can negatively impact their business.”

Although the fault has since been fixed, the potential loss of even one hour of downtime in today’s connectivity led world can hit businesses hard. In fact, Dunn & Bradstreet estimate 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week. To put this in perspective downtime costs for such a company would be $896,000 weekly, which translates into more than $46 million per year.

Ironically, the off Island fault coincides with Business Continuity Week, which runs from the 17thto the 21st March. International Business Continuity Week, sponsored by the Business Continuity Institute aims to raise awareness of the importance of planning ahead in the event of unplanned downtime.

Whilst many businesses will now focus on ‘catching up’ on the lost productivity from this afternoon’s outage, Wi-Manx is focusing all its resources on helping businesses ensure that they don’t fall victim again, Joe says: “It’s about planning ahead and ensuring there is no one single point of failure in your business.

“Multi-carrier solutions spread the risk and ensures that if there is a carrier-network-wide outage you can fall back onto another connection which is still operational. We work with many providers in the UK, so this gives us a geographical resilience.”

In fact, this resilient ‘multi-tier approach’ to network design can be used in many areas, Joe advises businesses to begin looking into things like: multiple circuits (tails), multiple carriers and multiple locations to ensure you are always up and running whatever the weather. “It is about weighing up the cost of a multi-tier solution with the cost of unplanned downtime, how much would you lose per hour?” Joe says.

Joe invites Isle of Man businesses to speak to Wi-Manx today about achieving higher levels of resilience and how you can begin to implement a multi-carrier, robust network solution. Wi-Manx will issue your business with a no obligation, impartial analysis of your current network topology.

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Category: Finance & Business, Science & Technology

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