A further five highly popular self-service Pay and Post kiosks are being introduced into the local community, in a bid to give customers greater access and choice of location for transacting their postal business.
Additional kiosks will be housed in Shoprite stores in Ramsey, Port Erin and Derby Road in Peel as well as the Sea Terminal, Station Garage, Castletown and the new Customer Services Centre at Postal Headquarters which opens on December 3. This expansion continues Isle of Man Post Office’s strategy to increase the availability of postal services beyond that of the normal Post Office retail network opening hours.
Marty Quine, General Manager Retail Network, Isle of Man Post Office said: “The locations we have chosen reflect the areas where we felt there was a need for additional outlets for postal services. I believe these will be convenient to customers who struggle to find the time to visit a post office during the normal working hours to buy stamps, post parcels and pay bills. Each of the new kiosk sites have early morning and late night opening hours, giving customers flexibility in the time they choose to transact their postal business.”
Meanwhile the Pay & Post kiosk which was installed in the Crosby Hotel in March last year has seen very little customer usage and is not proving commercially viable in this venue. Therefore the kiosk has been withdrawn from the Crosby Hotel and placed in one of the above locations.
Geoff Corkish MBE MHK, Chairman of Isle of Man Post Office said: “We appreciate the withdrawal of the kiosk will be disappointing news to the small number of customers in the Crosby area who did find the postal kiosk convenient and we apologise for any inconvenience it will cause. However, we have to relocate the kiosk in order that it is more cost-effective in terms of revenue for the business. We have consulted with the Member for Middle Howard Quayle MHK and Marown Commissioners explaining our reasons for this move and appreciate their understanding; however the kiosk in this location was heavily underutilised.”
The kiosks enable customers to weigh, stamp and pay for packages to be posted quickly and efficiently, using a simple touch screen device. As well as the postal capabilities, customers can also pay their electricity, gas, phone bills and government rates through the machines.
Marty Quine said: “We are always keen to receive any feedback from customers about their experience of using the kiosks and an exit poll will be conducted at all the new locations and existing ones, in order to gauge customer feedback about the kiosks, how easy they are to use, their overall experience and whether they would use them again. Customers will also have the opportunity to add any further comments in order that we can continue to improve the standard of service we deliver. All participants who take part in the exit poll no later than December 31 will be entered into our prize draw to win an Isle of Man Post Office Yearbook 2012.”
Pay & Post kiosks were first introduced into the Island in August 2010 in Regent Street Post Office, following a response to customers’ desires to have self-service weighing positions, reduced queuing times and provide quick and simple service to purchase stamps, weigh and pay for letters and parcels and pay utility bills. Following their introduction, kiosks were also placed in Shoprite, Victoria Road, Douglas and the Wessex Garage, Alexander Drive, Douglas. The kiosks have been an overwhelming success with customers praising the out of hours access to postal services and their simplicity to use.
Isle of Man Post Office has continued its relationship with Integrex, one of the UK’s foremost providers of electronic and IT solutions to the retail sectors and the Escher Group, a leading provider of distributed messaging and data management solutions and services to introduce these additional kiosks.